Saint Louis Hotel News November, 2003 St. Louis Hotels Guide www.hotels-stl.com St. Louis Hotels Guide is a complete resource of hotels listed by area for your convenience. Please call ahead to confirm information or for reservations. St. Louis Hotel News spotlight on development and events at area hotels. "If it's happening in St. Louis, it's on St. Louis Front Page." St. Louis News St. Louis CitySide Business News Community News St. Charles News Southwest, IL News Art Gallery News Restaurant News Local Attractions Entertainment Shopping Guide Weather Downtown Map Gateway Arch Busch Stadium America's Center Savvis Center Union Station Metropolitan Map Central West End Clayton Forest Park West Port Plaza St. Charles Lambert Airport Transportation How To Reach Us: St. Louis Front Page P.O. Box 1354 St. Louis, MO 63188 Voice: 314-771-0200 Fax: 314-771-0300 To submit restaurant news, contact: editor@slfp.com To advertise, contact: advertising@slfp.com

Hotel Fitness Rooms Need to Shape Up WHITE PLAINS, N.Y., (BUSINESS WIRE), November 17, 2003 - Lose the laptop and bag your Blackberry - today's hottest travel accessories are a pair of sneakers and some sweats, according to an innovative study of business travelers conducted by Lieberman Research Worldwide for Westin Hotels & Resorts. The study finds that working out on the road is an excellent way to relieve stress, a powerful antidote for jet lag and good for your image among business associates. However, many respondents stated that hotels do not offer adequate fitness facilities for travelers. The survey of 300 business travelers titled "Road Runners: Working out on the Road," illustrates just how important exercise is to hotel guests. For instance: 90% of travelers surveyed said exercise relieves stress on the road 60% of travelers surveyed said exercise helps alleviate jet lag 78% of travelers surveyed said workouts are a good way to get over a rough day 70% of travelers surveyed said that working out is a good way to bond with colleagues 53% of travelers surveyed said exercising is good for their image among business 62% of travelers surveyed said they check to see whether a hotel has a workout room during the reservation process 59% of travelers surveyed said that the quality of hotel fitness facilities is an important factor in their choice of hotel 69% said that a "state-of-the-art" fitness facility would favor that hotel in the selection process While working out on the road is important to travelers, hotel fitness rooms could be in better shape according to travelers surveyed: 61% of travelers surveyed have encountered hotels without fitness facilities 53% of travelers surveyed said they didn't like the workout room 49% of travelers surveyed have encountered broken equipment in hotel fitness rooms 64% of travelers surveyed said hotel fitness centers feel like an afterthought 75% of travelers surveyed said the quality of hotel workout rooms are inconsistent from one hotel to the next 55% of travelers surveyed have decided not to use a hotel workout room because it was in such bad condition 41% of travelers surveyed said the facilities were too crowded 46% of travelers surveyed said the workout room was closed when they needed it Other findings from "Road Runners: Working Out on the Road" include: 40% of travelers surveyed said they eat more on the road 17% of travelers surveyed said they gain weight when traveling 37% of travelers surveyed said they feel more stress on the road than at home 26% of travelers surveyed said that working out on the road is a good way to meet people. 50% of travelers surveyed workout in their hotel rooms on occasion and when in the privacy of their own rooms, most travelers work out in shorts and a t-shirt (95%) but 30% admit to working out in their underwear and 11% have even worked out naked in their hotel room! 30% of travelers surveyed have skipped business social gatherings to sneak in a workout. Drury Inns Ranked Number One for Mid-Priced Hotels in Customer Satisfaction SAN RAFAEL, Calif., (PRNewswire), November 17, 2003 - Drury Inns ranked number one for mid-priced hotels in customer satisfaction for the seventh time by the Market Metrix Hospitality Index (MMHI). The MMHI ranks top hospitality brands by industry and, for hotels, by categories such as luxury, mid-price and economy. The customer satisfaction score is the average score of 13 product and service questions, which include room cleanliness, friendliness of staff, and value for the price. Four Seasons Hotels, JetBlue Airways and Enterprise Rent-A-Car ranked number one in hotel, airline and rental car industry customer satisfaction, respectively. In addition, the MMHI is reporting the first satisfaction rankings of websites offering online hotel reservations. Radisson Hotels & Resorts and Yahoo! Travel placed number one in customer satisfaction with the reservation-making process for the hotel brand and travel website categories, respectively. "As the Internet matures, our travelers expect much more from their online experiences," said Yen Lee, general manager of Yahoo! Travel. "Yahoo! Travel has always been committed to providing the most comprehensive choices and easy-to-use site for people to research and book their travel online. The MMHI award validates our work and inspires us to continue providing the highest quality of service to our customers." According to Jonathan Barsky, Ph.D., Market Metrix co-founder and partner and University of San Francisco marketing professor, "Travelers are increasingly using the Internet to book hotel reservations, making the online interface an important part of the guest's overall experience with that hotel. The quality of the experience with the website can influence customers' decision making, ultimately reinforcing loyalty or losing customers for the brand. The information in MMHI will help hotel and travel website executives determine if their online hotel reservation interface is effective." "Today's online shopper wants options and choices when making travel arrangements, but in a way that is easy and intuitive for the customer," said Gino Giovannelli, senior director of e-business for Carlson Hospitality Worldwide, parent company of Radisson Hotels & Resorts. "Our customers are the best judge of how well we are satisfying their changing needs, and tools like the MMHI help us meet their changing expectations." Interestingly, consumers are using hotel brand websites more often than the popular travel websites like Orbitz or Expedia, with 34 percent of consumers using the hotel site directly. Expedia was the most popular travel website, with 15 percent of respondents choosing it for online hotel booking. The Market Metrix Hospitality Index is a quarterly report of customer satisfaction with 135 hotel brands, 25 airlines and 11 car rental companies based on 35,000 in-depth consumer interviews. Archived Hotel News: Hotels Lead the Way in Online Travel Bookings Historic Omni Majestic Hotel Celebrates 90th Birthday in September Construction Begins on Saint Charles Convention Center and Hotel Complex Wyndham Announces Sale of the Mayfair to the Roberts Companies Drury Hotels Introduces FREE High-Speed Internet Access in All Rooms Drury Ranks #1 in Mid-Price Hotels LodgeNet Premiering Multiple Oscar® Winning 'Chicago' in May Six Continents Hotels Implements Policy to Waive Cancellation Fees Marriott International Name Most Admired Company in Lodging Industry Best Western Announces Major Expansion Downtown St. Louis Landmark Reopens As Renaissance Grand Hotel Travelers Connected Through High-Speed Internet at Hotels New Drury Inn & Suites Hotel Opens in Columbia, Missouri Largest Rollout of Wireless Internet Access in the Hotel Industry Mobil Four- and Five-Star Awards Announced Hotels Find Meeting Planner Satisfaction Means More Return Visits Hotels Face Sharp Decline in Business in 2003 Extensive Renovation Continues on the Renaissance Grand Hotel Architectural Gem Opens Downtown Convention Hotel Complex on Schedule The St. Louis Hotels Guide is owned and maintained by the Moore Design Group for the sole purpose of disseminating news and information about the Metropolitan Saint Louis area. Text or graphics may not be copied, rewritten or distributed in any manner whatsoever without written permission. For more information, contact editor@slfp.com All rights reserved world wide © 1997 - 2003 Moore Design Group.

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