Saint Louis
Hotel News
August, 2010
St. Louis Hotels Guide
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Fairwood Capital Acquires Embassy Suites St. Louis-Airport
St. LOUIS, MO, (PRNewswire), August 22, 2010 - Officials of Fairwood Capital, LLC, a real estate investment firm focused on hospitality assets, have announced that the company acquired the 159-suite Embassy Suites St. Louis-Airport in Missouri from a private investment group for an undisclosed amount. Upon closing, the property will undergo a complete renovation of its guest suites and public areas.
"The Embassy Suites St. Louis-Airport fits our strategy of acquiring premium-branded hotels in proven markets," said Ed Ansbro, Fairwood's executive vice president. "Cash-flowing properties are our primary acquisition targets, but we also seek hotels with turn-around potential that have an appropriate risk/reward profile. This is our first repositioning acquisition in this fund, and we continue to have an aggressive appetite and significant funding available to acquire either individual assets or portfolios."
The hotel will begin a complete renovation this fall focused on the guests, corridors, restaurant and atrium. The renovation will be completed in phases to minimize guest disruptions. Upon completion of the renovation and repositioning, the hotel will be the newest and only full-service, all-purpose hotel in the market.
Situated at 11237 Lone Eagle Drive, in Bridgeton, Mo., the 159-room Embassy Suites St. Louis-Airport is located off Interstate 70, convenient to Lambert International Airport, and is the closest hotel to Boeing International, the area's largest employer. The hotel features a business center, 4,000 square feet of flexible meeting space, indoor swimming pool, fitness center and restaurant. When completed, the two-room suites will offer Embassy Essentials® Bedding Collection, flat-screen, high definition televisions, coffee maker and high-speed wireless Internet access.
Maximum Hospitality, a Memphis, Tenn.-based management company, will assume day-to-day operations. Maximum also manages Embassy Suites-Nashville/Vanderbilt.
The Renaissance St. Louis Grand Hotel is offering an opportunity for visitors to explore the St. Louis with the Zoo Safari St. Louis Family Vacation Package.
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Renaissance St. Louis Grand Hotel Teams Up with St. Louis ZOO for Weekend Family Vacations
St. LOUIS, MO, (SLFP.com), August 5, 2010 - The Renaissance St. Louis Grand Hotel, located at 800 Washington Avenue in downtown St. Louis is offering an opportunity for residents and visitors to explore the fascinating world of the animal kingdom with the Zoo Safari St. Louis Family Vacation Package.
The Zoo Package in St. Louis, Missouri includes: Deluxe overnight accommodations, Breakfast for two adults (children 12 and under eat free), Four Safari passes (a $40 value), and rates from $159-$179. The offer is valid through December 31, 2010.
Passes include admission to the: St. Louis Children's Zoo (usually $4), Zooline Railroad (usually $5), Conservation Carousel (usually $3), Wild Ride Motion Simulator (usually $3), and Sea Lion Show (open Memorial Day to Labor Day - usually $3)
While the Saint Louis hotel package saves guests $40 in Safari passes, purchasing admission to each attraction separately would be well over $70. Be sure that promotional code EB6 appears in the Corporate/Promotional code box when making your online reservation for Renaissance St. Louis Grand Hotel.
Hotel Industry Begins to Show Signs of Recovery
St. LOUIS, MO, (PRNewswire), August 1, 2010 - As the hotel industry begins to recover from the economic downturn, overall satisfaction among hotel guests has improved considerably from 2009, according to the J.D. Power and Associates 2010 North America Hotel Guest Satisfaction Index StudySM released.
Now in its 14th year, the study measures overall hotel guest satisfaction across six hotel segments: luxury, upscale, mid-scale full service, mid-scale limited service, economy/budget and extended stay. Seven key measures are examined within each segment to determine overall satisfaction: reservations; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and costs and fees.
Each of the six segments has improved in satisfaction in 2010, compared with 2009, with extended stay properties and mid-scale full service hotels demonstrating the greatest gains. Across all segments, satisfaction with the costs and fees, reservations and guest room measures improve most notably.
"Many hotel chains were able to sustain relatively high satisfaction levels during the previous 12 months, despite contending with revenue declines and cost pressures caused by the economic downturn," said Mark Schwartz, director of the global hospitality and travel practice at J.D. Power and Associates. "As the industry recovers and guest volumes increase, it will be critical for hotel chains to focus on effectively managing and delivering consistently high levels of products and services. When guests experience variation in service within a hotel property or across different hotels within the same brand, there is a notable detrimental effect on overall satisfaction."
The following hotel brands rank highest in guest satisfaction within their respective segments:
* Luxury: The Ritz-Carlton
* Upscale: Omni Hotels & Resorts
* Mid-Scale Full Service: Hilton Garden Inn (for a second consecutive year)
* Mid-Scale Limited Service: Drury Inn & Suites (for a fifth consecutive year)
* Economy/Budget: Microtel Inns & Suites (for a ninth consecutive year)
* Extended Stay: Homewood Suites
The study finds that the proportion of hotel guests making reservations online has increased in 2010, to 58 percent from 54 percent in 2009. Guests of extended stay properties are the most likely to book their reservation on the Internet, while guests of economy/budget hotels are the least likely. Overall, hotel guests are more likely to book online using the hotel brand's website rather than an independent travel website.
"Guests who make reservations directly through the hotel - whether via phone or website - are notably more satisfied with their overall experience than guests who book through an independent travel website," said Schwartz. "Most hotel guests who make reservations through an independent travel website indicate they do so because of price. However, twice as many guests experienced problems with their reservation when booking through independent sites, compared with hotel brand websites."
The top five "must-have" amenities for hotel guests in 2010 are wireless Internet access; complimentary breakfast; bedding and pillow choices, pillow-top mattresses; and free parking. In particular, hotel properties have increased offerings of wireless Internet access during the past several years, with 77 percent of guests in 2010 indicating they have used Wi-Fi rather than cable Internet connections in their guest room, compared with 55 percent in 2007. The offering of complimentary Internet access varies by segment, with properties in the luxury and upscale segments being less likely to offer it, compared with mid-scale limited service and extended stay properties.
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Archived St. Louis Hotel News:
- Hyatt Regency St. Louis at the Arch Offers Spontaneous Celebrations
- Good To Go: Top Tips For Families On The Go This Summer
- Hilton Worldwide Announces "The Great Getaway"
- Consumer Reports Puts Drury Hotels On Top for Well-Maintained and Exceptional Values
- Hyatt Regency St. Louis at The Arch Offers Cardinals Baseball Package
- InterContinental Hotels & Resorts First to Equip Concierge Teams with Apple iPads
- Courtyard by Marriott Rolls Out Refreshing Business Lobby
- Drury Plaza - St. Louis Recognized As One of Top 25 Hotels in the United States
- IHG Encourages Its Loyalty Program Members to Donate Points to Haitian Earthquake Relief
- Guests Want to Know Hotels' Rate Rules
- Drury Unveils Plan to Serve Free Hot Food & Cold Beverages
- Hilton Connects with Road Warriors in 'Up in Air' Staring George Clooney
- Drury Hotels Focus on Quality Guest Services & Customer Satisfaction in Tight Economy
- St. Louis Union Station Marriott Finds New Life at Historic Landmark
- Westport Plaza Area Residence Inn Rated "Green" in Quality
- Drury Inn & Suites Forest Park Teams Up with St. Louis Attractions for 2009 Staycation Promotion
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